Privacy Policy

We collect the following categories of personal information, only what we need to run our laundry service:

• Contact details — your name, email address, mobile phone number, and delivery address, provided when you book a pickup at app.ghostlaundry.com.
• Order details — pickup and delivery windows, garment counts, weights, service notes, invoice history.
• Payment information — processed by Stripe. Ghost Laundry never sees or stores your full card number.
• Technical data — basic analytics (pages visited, device type) to keep the site working.

• To schedule, pick up, wash, and deliver your laundry.
• To send you transactional messages about your order — by email and, if you provided your mobile number, by SMS (pickup confirmation, invoice ready, delivery confirmation).
• To process your payment through Stripe.
• To respond when you contact us.
• To comply with tax, accounting, and legal obligations.

We do not share, sell, rent, or lease your mobile phone number, or any SMS opt-in data, to third parties or affiliates for marketing or promotional purposes. Your mobile number is used only to send transactional SMS notifications about your Ghost Laundry orders.

Message frequency: up to three (3) SMS per order — typically pickup confirmation, invoice ready, and delivery confirmation.

Message and data rates may apply depending on your mobile plan. Ghost Laundry does not charge for the SMS themselves.

Opt-out: reply STOP to any SMS to opt out. You can opt back in by replying START. For help, reply HELP or contact us at info@ghostlaundry.com.

Full SMS terms are described in our Terms & Conditions.

We use a small set of vetted vendors to run Ghost Laundry. Each has access only to what it needs to perform its function:

• Stripe — payments and invoicing.
• Twilio — outbound and inbound SMS.
• Resend — transactional email.
• Supabase — customer database and authentication.
• Netlify — website hosting.

Mobile numbers used for SMS notifications are shared with Twilio solely for the purpose of delivering that SMS. Twilio does not receive them for its own marketing use.

We keep order records for as long as you have an active account, plus the period required by tax and accounting rules (typically 7 years). Delivery photos are retained for 90 days after delivery to resolve any disputes, then deleted.

You may ask us to access, correct, or delete your personal information at any time by emailing info@ghostlaundry.com. Some information may be retained where required by law (for example, invoicing records).

Ghost Laundry uses first-party cookies to keep you signed in on app.ghostlaundry.com and basic analytics to understand which pages are read. We do not sell cookie data to advertisers.

Ghost Laundry is intended for use by adults. We do not knowingly collect information from anyone under 13. If we learn we have collected information from a child under 13, we will delete it.

We may update this policy from time to time. The revision date at the top will always show the last change. Material changes will be posted at least 14 days before they take effect.

Ghost Laundry
Hollywood, Florida, United States
Email: info@ghostlaundry.com
Phone: 424-441-3006