Terms & Conditions

Ghost Laundry ("we", "us", "our") provides pickup, wash-and-fold, dry cleaning, and delivery of clothing and household textiles in South Florida and Greater New York. Same-day, next-day, and subscription (Ghost Members) options are described on ghostlaundry.com.

• Pricing per service is displayed at booking. Ghost Laundry may weigh your bag at pickup — the invoice reflects that final weight.
• A handling and transportation fee (typically 12%) is added to every order.
• Payment is due upon receipt of the Stripe-hosted invoice. Card details are processed and stored by Stripe, never by us.
• Ghost Members subscription is billed every 4 weeks. You can cancel at any time from your account portal.

• You are responsible for emptying pockets and pointing out delicate items or stains at pickup.
• We reserve the right to refuse items we believe cannot be safely cleaned by our equipment.
• Loss or damage claims must be raised within 7 days of delivery. Our liability is limited to 10× the cleaning cost of the affected item, capped at $150 per item.
• Unclaimed items after 60 days may be donated or disposed of.

Ghost Laundry offers order-related SMS notifications powered by Twilio and sent from a US 10DLC number.

Opt-in. By providing your mobile phone number when booking a pickup at app.ghostlaundry.com, you agree to receive transactional SMS messages from Ghost Laundry about your orders — pickup confirmation, invoice ready for payment, and delivery confirmation.

Message frequency. Up to three (3) SMS per order. Frequency varies depending on how often you place orders.

Message and data rates may apply. Standard message and data rates from your mobile carrier may apply. Ghost Laundry does not charge for the messages themselves.

Opt-out. Reply STOP to any Ghost Laundry SMS to opt out immediately. To resume, reply START. You can also opt out by contacting info@ghostlaundry.com.

Help. Reply HELP to any Ghost Laundry SMS for assistance, or email info@ghostlaundry.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. We do not share your mobile number with third parties or affiliates for marketing purposes. See our Privacy Policy.

• You may cancel or reschedule a pickup free of charge up to 2 hours before the start of the pickup window.
• Ghost Members subscription cancellations take effect at the end of the current billing cycle.
• Prepaid lbs credits are non-refundable but never expire while your membership is active.

Do not include cash, jewelry, weapons, hazardous materials, or biological waste in your laundry bags. We are not responsible for loss or damage to such items.

To the maximum extent permitted by law, Ghost Laundry's total liability for any claim arising out of the service is limited to the amount you paid for the order in question. We are not liable for indirect, incidental, or consequential damages.

We may update these terms from time to time. The revision date at the top will always show the last change. Continued use of the service after a change means you accept the updated terms.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Broward County, Florida.

Ghost Laundry
Hollywood, Florida, United States
Email: info@ghostlaundry.com
Phone: 424-441-3006